Keeping a Cool Head

All or most of us know something or have had to say something on this subject at a point during our lifetimes( I'm talking about grown-ups here not kiddies!). But how many of us really do manage to keep it/cool steady when the moment of temptation comes?

We may try to mediate in disputes at times and implore feuding parties to calm down at heated moments but do we ourselves really put a lid on our outbursts?

Just got off the phone with my sister this evening(she actually cut the line), and i really "lost it" in the course of our conversation.

She actually called earlier and I told her to hold on 'cos I couldn't take the call @ that particular moment. I then cut the line. She called back later seemingly pissed that I cut the phone and that was where things got heated.

I accused her of alwys putting me on the defensive everytime and not giving me time to explain myself. . . . . .blah..blah. . . . . . .and the line went . . . . . . . . . . .

So much for keeping a cool head.